ZG88 Privacy Policy

01 Introduction

ZG88 ("we", "us", "our") is committed to protecting the privacy of all individuals who access the ZG88 platform at https://zg88.cam. This Privacy Policy describes how we collect, use, store, protect and share personal data in connection with the operation of the ZG88 online gaming and sports betting information platform.

This Policy applies to all users of the ZG88 platform globally, including users accessing the platform from Pakistan. By accessing or using ZG88, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be handled as described herein.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which incorporate privacy-relevant commitments and obligations.

02 Definitions

03 Data We Collect

3.1 Registration & Account Data

When you create a ZG88 account, we collect the personal information you provide during registration, including:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address (city, province/state, country)
• Username and encrypted password
• Preferred currency (e.g. PKR)
• Nationality and country of residence

3.2 Identity Verification (KYC) Data

To comply with our AML and age verification obligations, we may collect copies of identity documents including:

• Pakistani CNIC (Computerised National Identity Card) or valid passport
• Proof of address documents (utility bill, bank statement, official correspondence)
• Selfie or liveness-check image for facial verification
• Source-of-funds documentation where required by compliance procedures

3.3 Financial & Transaction Data

We collect transactional data related to deposits, withdrawals and betting activity, including payment method identifiers (masked), transaction amounts, timestamps, reference numbers and currency information. We do not store full payment card numbers; these are handled by our contracted payment processors.

3.4 Behavioural & Usage Data

We collect data about how you use the ZG88 platform, including pages visited, games played, bets placed, session duration, features accessed, search queries and interaction patterns. This data is used for personalisation, responsible gambling monitoring and platform improvement.

3.5 Technical & Device Data

We automatically collect technical data when you access the platform, including IP address, browser type and version, operating system, device identifiers, screen resolution, timezone and referring URL.

3.6 Communications Data

When you contact our support team, we retain records of that correspondence, including the channel used (Live Chat, email), the content of your messages, timestamps and resolution outcomes.

04 How We Collect Data

ZG88 collects personal data through the following channels:

• Direct provision: Data you provide actively by completing registration forms, KYC verification flows, support contact forms or promotional opt-ins.
• Automated collection: Data collected automatically through cookies, server logs, analytics tools and pixel trackers as you interact with the platform.
• Third-party sources: Data received from identity verification providers, payment processors, fraud detection services and, where applicable, publicly available sources used for AML screening purposes.
• Device & browser: Technical data transmitted by your device and browser as a standard part of HTTP/HTTPS communication when you access any web platform.

05 Legal Basis for Processing

ZG88 processes personal data under the following legal bases as applicable under the law of our licence jurisdiction:

06 Data Processing Purposes

ZG88 processes your personal data for the following specific, documented purposes:

• Account management: Creating, maintaining and securing your registered account on the ZG88 platform.
• Identity and age verification: Confirming that you meet the minimum age requirements and that your identity matches your registration details, as required by applicable regulations.
• Payment processing: Facilitating deposits and withdrawals through contracted payment processors and verifying the legitimacy of financial transactions.
• Bet and game settlement: Recording, calculating and settling bets and game outcomes accurately.
• Anti-money laundering (AML): Monitoring transactions and account behaviour for patterns consistent with money laundering, fraud or financial crime, as required by our compliance obligations.
• Responsible gambling monitoring: Tracking deposit, betting and loss patterns to identify users who may be at risk of gambling-related harm, in order to trigger appropriate support interventions.
• Fraud prevention: Detecting and preventing fraudulent account activity, multi-accounting, bonus abuse and other prohibited conduct.
• Customer support: Responding to your enquiries, resolving disputes and managing formal complaint processes.
• Platform improvement: Analysing aggregated usage data to improve the ZG88 platform's functionality, performance and user experience.
• Marketing communications: Sending promotional emails and platform notifications to users who have opted in to receive them. You may opt out at any time.
• Legal compliance: Meeting obligations under applicable law, responding to lawful regulatory or law enforcement requests and maintaining records as required by our licence.

07 Third-Party Sharing

ZG88 does not sell your personal data to any third party. We may share your personal data with third parties only in the following circumstances:

• Payment processors: To process deposits and withdrawals. Data shared is limited to what is necessary to complete the transaction. These processors are contractually bound to handle data securely and exclusively for the purposes instructed by ZG88.
• Identity verification providers: To conduct KYC checks, including document authentication and liveness verification. Identity data is shared only to the extent required for verification.
• Fraud detection and AML services: Third-party compliance and screening tools used to detect fraud, money laundering and sanctions matches.
• Platform and analytics providers: Technology partners providing hosting, infrastructure, analytics and customer support tools. These providers process data as Data Processors under binding agreements.
• Regulatory and legal authorities: Where required by applicable law, court order, regulatory instruction or a lawful request from a government or law enforcement body. ZG88 will seek to notify you of such disclosures where legally permitted to do so.
• Business transactions: In the event of a merger, acquisition or sale of assets, personal data may be transferred as part of that transaction, subject to equivalent privacy protections being maintained.

08 International Transfers

ZG88 operates internationally and your personal data may be transferred to, stored in or processed in countries other than Pakistan or your country of residence. These jurisdictions may have data protection laws that differ from those in Pakistan.

Where personal data is transferred internationally, ZG88 implements appropriate safeguards to ensure that your data receives an equivalent level of protection, including contractual clauses, binding corporate rules or other legally recognised transfer mechanisms as applicable under the law of our licence jurisdiction.

By using the ZG88 platform, you acknowledge and accept that your data may be processed outside Pakistan as described in this Policy.

09 Data Retention

ZG88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligation. The following general retention principles apply:

• Account data: Retained for the duration of your account and for a minimum period following account closure, as required by AML and gaming licence obligations (typically five to seven years depending on jurisdiction).
• KYC documents: Retained in accordance with AML regulatory requirements, typically for a minimum of five years following the end of the customer relationship.
• Transaction records: Retained for a minimum period as required by financial record-keeping obligations applicable to the operator's licence jurisdiction.
• Support correspondence: Retained for the period necessary to resolve your query and for a reasonable period thereafter for quality assurance and dispute reference purposes.
• Marketing data: Retained until you withdraw consent or opt out, after which it is removed from active marketing lists. A suppression record may be maintained to honour your opt-out preference.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

10 Cookies & Tracking Technologies

ZG88 uses cookies and similar tracking technologies to operate the platform, improve performance and personalise your experience. The following cookie categories are in use:

You can manage cookie preferences through your browser's settings. Note that disabling non-essential cookies will not affect your ability to use core platform features. For detailed browser-specific instructions on managing cookies, please refer to your browser's help documentation.

11 User Rights

Subject to applicable law and regulatory restrictions, you have the following rights in relation to your personal data held by ZG88. To exercise any of these rights, please contact us using the details in Section 16.

12 Security Measures

ZG88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and ZG88 servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form at rest.
• Access controls: Access to personal data is restricted to authorised ZG88 personnel and approved third-party processors on a strict need-to-know basis, governed by role-based access controls.
• Two-factor authentication (2FA): Available to users for account login security and used internally by ZG88 staff accessing data systems.
• Security monitoring: ZG88 maintains ongoing monitoring of its systems for intrusion attempts, anomalous access patterns and security vulnerabilities.
• Incident response: In the event of a data breach that poses a risk to users, ZG88 will take prompt remedial action and notify affected users and relevant supervisory authorities in accordance with applicable legal requirements.

13 Minors & Age Verification

ZG88 does not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the operator's licence jurisdiction. The ZG88 platform is strictly for adults only.

Age verification is a mandatory part of our KYC process. Where ZG88 has reasonable grounds to suspect that a registered user may be under the minimum age, that account will be suspended pending age verification. Any bets or transactions placed by a verified minor will be voided and any deposited funds returned.

If you are a parent or guardian and believe that a minor has registered an account on ZG88 without your knowledge, please contact our support team immediately so we can take appropriate action.

14 Responsible Gambling & Data

ZG88 processes certain personal and behavioural data specifically in the context of responsible gambling obligations. This processing is in your interest and forms part of our duty of care as a platform operator. Data used for responsible gambling purposes includes:

• Deposit frequency, amounts and cumulative totals
• Betting volume and loss patterns
• Session duration and time-of-day activity patterns
• Responsible gambling tool settings (deposit limits, loss limits, session limits, self-exclusion status)
• Support interactions related to gambling harm concerns

This data is used to identify users who may be at risk of problem gambling, to apply self-set limits, to trigger responsible gambling alerts and to inform intervention decisions by our responsible gambling team. It is not used for marketing or profiling unrelated to player welfare.

Self-exclusion data — including the fact that you have self-excluded and the duration of your exclusion — is retained for the duration of your self-exclusion period and for a reasonable period thereafter to prevent inadvertent reactivation and to meet any regulatory record-keeping requirements. For more information on our responsible gambling tools, visit our Responsible Gambling page.

15 Policy Changes

ZG88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory requirements or platform features. Material changes to the Policy will be communicated to registered users via email notification or in-platform notice prior to taking effect.

The "Last reviewed" date at the top of this page indicates when the most recent substantive update was made. We recommend reviewing this Policy periodically, particularly when you receive a notification of an update. Continued use of the ZG88 platform following publication of an updated Policy constitutes acceptance of the revised terms unless you object through the contact channel described in Section 16.

16 Contact Us

For any questions, requests or concerns relating to this Privacy Policy or your personal data, please contact the ZG88 privacy team through the following channel:

For general platform support and account queries not related to data protection, please visit our FAQ page or contact the support team through the platform's Live Chat feature.